Japanese house r Subaru

Bought a Subaru Impreza July of 2019, paid an extra $1023.00 for 5 years of service. I was in an accident when struck from behind while I was parked at a light. The car ended up having to be totaled. I still had one year left on my service. I went in and initially spoke to Jose about it. Gave him the info told him I would like a refund or the remaining service put on to my new Subaru. He promised to get back with me. We played phone tag, I ended up going in a second time, was told he was on a personal phone call and was asked by Michael if he could help, told him what I had told Jose. He asked how many miles were on it when it was wrecked, I told him, but had no idea what that would have to do with the 5 year plan, was told he would check on it and call me back. Didn't call back. I went back in to talk to him he told me they didn't own me anything even though it is a prorated service and that he would try and get Mitch to approve the transfer of service but he was at lunch and would have him call me. He didn't. By now I had been in 4 times and made a half a dozen phone calls with no one getting back to me. I gave them another call and after being put on hold was told Michael was busy, was asked if I wanted to have him call me back. Since he was batting zero in the phone call return department, I told the receptionist I would just come in since I was close. A few minutes later Michael called back and told me I wasn't getting any money back and he would go and see what Mitch could do, I asked to speak to a manager, he said he was one, I asked why he needed to ask Mitch then if he had the final say. Long story short I got a call back after Mitch was spoken to and was told that they would not transfer the service. The phone call was over the speaker in my car so my dad also heard how rude he spoke to me. I told him I was going to write a review and he hung up on me. Bottom line, you pay for a service, you should get the service. I guarantee anyone at Wakerli being treated like this and paying for a service and not getting it would be just as upset! If you are going to get a car at Wakerli, maybe think twice about paying extra for services that you aren't going to get! And no one should have to be treated the way that I was treated. Terrible customer service.

When I went to Subaru to get my tires changed, they were more than helpful this Service Department got me right in and changed my tires. I didn’t even have to wait very long. The sales people would come by and check on me to make sure I was OK. Joe Murdock wanted to make sure I was doing good. Plenty of coffee over there, Jeanette, he would say Have a banana have an orange just relax. They’ll have your car done soon. I would go back there anytime.

My wife and I bought a 2012 Jeep Wrangler with after market remote start. They replaced the batteries, with the wrong ones, then when we called to get it resolved, Jose and another individual were sighing and saying it’s not their fault. All I wanted was some kindness and help, neither of which we received. I wasn’t asking for a free replacement, just help. I’ve bought 2 vehicles from this company and based on this interaction, I will never be back.